Effective January 30, 2025
Telecommunication Service Operations Management – ServiceNow Subscription Unit Overview
© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.
Effective January 30, 2025
Table of Contents 1.
Telecommunication Service Operations Management ............................................................................ 3 1.1.
Managed Telecommunications Resource Types ................................................................................. 3
1.2.
Subscription Unit Defined Ratios ................................................................................................................ 4
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1. Telecommunication Service Operations Management 1.1. Managed Telecommunications Resource Types “Server” is any physical or virtual server that is represented as a configuration item (“CI”) in a CMDB table listed below and managed by a Telecommunication Service Operations Management (“TSOM”) application. “PaaS Resource” is any cloud-based platform service represented as a CI in a CMDB table listed below and managed by a TSOM application. “Container” is any operating system-level virtualization represented as a CI in a CMDB table listed below and managed by a TSOM application. “Networking Devices” is any networking equipment that is not a Customer Prem Device and is represented as a CI in a CMDB table listed below and managed by a TSOM application. “End User Computing Device” is any physical or virtual computing device that is not defined as another Managed IT Resource Type and has an Agent Client Collector installed. Agent Client Collector is a ServiceNow agent that is installed on infrastructure components. End User Computing Devices are represented as a CI in a CMDB table listed below and managed by an TSOM application. “IoT Device” is any physical or virtual device represented as a CI in a CMDB table listed below and managed by a TSOM application.
© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.
“Unresolved Monitored Object” is any Telecommunications Resource for which the TSOM Application receives an event or performance metric which is not represented as a CI in a CMDB table. Unresolved Monitored Objects are recorded in the “em_unique_nodes” table with the “type” field equal to “unknown”. “FaaS” is any serverless compute function-as-a-service instance represented as a CI in a CMDB table listed below and managed by an ITOM application. “End Customer Prem Device” is any of the telecommunications equipment devices kept at an end customer's physical location that are represented as a CI in the End Customer Prem Devices column in the CMDB table listed below and managed by a TSOM application. Servers
PaaS Resources
cmdb_ci_server
cmdb_ci_cloud_appserver
cmdb_ci_v m_instan ce
cmdb_ci_cloud_database
cmdb_ci_ucs _rack_un it
cmdb_ci_dynamodb_table
cmdb_ci_ucs_blade
cmdb_ci_cloud_directory
Any CMDB classes derived from the above listed classes
Containers
FaaS
cmdb_ci_oslv_c ontainer
cmdb_ci_cloud_function
Any CMDB classes derived from the above listed classes
cmdb_ci_cloud_gateway
cmdb_ci_cloud_messaging_service
cmdb_ci_cloud_webserver
Any CMDB classes derived from the above listed
Networking Devices
IoT Device
End Customer Prem Device
End User Computing Devices
cmdb_ci_netgear
cmdb_ci_iot
cmdb_ci_residential_gateway
Cmdb_ci_computer
cmdb_ci_network_function
cmdb_ci_converged_infra
cmdb_ci_optical_network_ter minal
Any CMDB classes derived from the above listed classes and not defined as another Managed Telecommunications Resource Type
Any CMDB classes derived from the above listed classes
Any CMDB classes derived from the above listed classes
cmdb_ci_media_gateway
cmdb_ci_wap_network cmdb_ci_modem_network Any CMDB classes derived from the above listed classes
© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.
1.2. Subscription Unit Defined Ratios Each Managed Telecommunications Resource Type defined in Section 1.1 will be counted towards a Subscription Unit based on a predefined ratio of Subscription Unit to Managed Telecommunications Resource per the table below: Managed Telecommunications Resource Type
Subscription Unit: Managed Telecommunications Resource Ratio
Server
1:1
PaaS Resource
1:3
Container
1 : 10
Networking Devices
1 : 25
Unresolved Monitored Object
1:4
IoT Device
1: 40
End User Computing Devices
1:4
FaaS Resource
1 : 20
End Customer Prem Device
1 : 250
© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.