Integration Hub and Workflow Data Fabric Overview This overview is applicable to customers with a standalone Integration Hub, Automation Engine, or Workflow Data Fabric subscription. If you are entitled to these capabilities and features through legacy SKUs (Pre-Workflow Data Fabric), please refer to this section of the document for packaging entitlement details.
Current Integration Hub and Workflow Data Fabric SKUs The following is an overview of available SKUs and their associated entitlements and capabilities. API Access Volume
Conversational Spoke Actions
Boomi Cloud API management 1
No
300 MB/day
No
No
Yes
Yes
Yes2
Yes
Yes
Yes
Yes
Yes2
Yes
Yes
Product name
Product Code
Spokes
Protocols & features
Orchestration
Flow Templates
Integration Solutions
Integration Hub Starter V4
PROD22417 PROD22424 PROD22431
Starter only
Starter only
No
No
Workflow Data Fabric Standard – Data Fabric Credit Pack
PROD26897 PROD26899
All Spokes
All features and protocols
Yes
Workflow Data Fabric Professional – Data Fabric Credit Pack
PROD26898 PROD26900
All Spokes
Yes
All features and protocols
Not available for customers on FedRamp/GCC instances. Refer to the Workflow Data Fabric Credit standard unit of consumption
All Spokes The current list of Integration Hub Spokes can be found here. Protocols & Features The current list of Protocols and Features can be found here. Integration Hub Integration Solutions The current list of Integration Solutions can be found here.
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Legacy Integration Hub and Automation Engine SKUs and Packaging The following is an overview of legacy SKUs and their associated entitlements and capabilities.
Product name Workflow Data Fabric Starter (Formerly Integration Hub Pro v4) Workflow Data Fabric Standard (Formerly Automation Engine Pro v5) Workflow Data Fabric Professional (Formerly Automation Engine Enterprise v4) Integration Hub Professional V3 Automation Engine Professional V4 Automation Engine Enterprise V3 Automation Engine Enterprise V2 Unrestricted User Automation Engine Enterprise V3 Unrestricted User
Product Code
Spokes
Protocols & features
Orchestration
Flow Templates
Integration Solutions
API Access Volume Limit (per day)
Conversational Spoke Actions
Boomi Cloud API management 1
PROD24509 PROD24510 PROD24511
All spokes
All features and protocols
Yes
Yes
No
5 GB
Yes
No
PROD24512 PROD24515 PROD24518
All spokes
All features and protocols
Yes
Yes
Yes
20 GB
Yes
Yes
PROD24513 PROD24516 PROD24519
All spokes
All features and protocols
Yes
Yes
Yes
25 GB
Yes
Yes
PROD22418 PROD22425 PROD22432
All spokes
All features & protocols
Yes
Yes
No
5 GB
No
No
PROD22419 PROD22426 PROD22433
All spokes
All features and protocols
Yes
Yes
Yes
20 GB
No
No
PROD22420 PROD22427 PROD22434
All spokes
All features and protocols
Yes
Yes
Yes
25 GB
No
No
PROD22421 PROD22428 PROD22435
All spokes
All features and protocols
Yes
Yes
Yes
1 MB per Unrestricted User
No
No
PROD24514 PROD24517 PROD24520
All spokes
All features and protocols
Yes
Yes
Yes
1 MB per Unrestricted User
Yes
Yes
Product name
Integration Hub Starter
Integration Hub Starter V2 Integration Hub Starter V3
Product Code PROD11661 PROD11415 PROD14250 PROD14354 PROD12336 PROD18250 PROD18370 PROD18375 PROD18376 PROD18382 PROD19392 PROD19750 PROD19751 PROD19911
Not available for customers on FedRamp/GCC instances.
Spokes
Protocols & features
Orchestrati on
Flow Templates
Integration Solutions
Starter
Starter
No
No
No
Starter
Starter
No
No
No
Starter
Starter
No
No
No
© 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated
Integration Hub Professional
PROD11498 PROD11418 PROD14252 PROD14356
Starter+ Professional
Integration Hub Standard
PROD14355 PROD11416 PROD14251
Starter + professional (* marked spokes only)
Integration Hub Professional V2
PROD19394 PROD19833 PROD19834 PROD19912 PROD18189 PROD11664 PROD11482 PROD14257 PROD14361 PROD16724 PROD17159 PROD17650 PROD17713 PROD17714 PROD18247 PROD18351 PROD18357 PROD18358 PROD19395 PROD19893 PROD19896 PROD19913 PROD16725 PROD17160 PROD17651 PROD17715 PROD17716 PROD19397 PROD19897 PROD19898 PROD19914 PROD18249 PROD18352 PROD18360 PROD18361 PROD19397 PROD19897 PROD19898 PROD19914
Integration Hub Enterprise
Automation Engine Professional V1&V2
Automation Engine Professional V3
Automation Engine Enterprise V1/V2
Automation Engine Unrestricted User
Starter + Professional
Yes
No
No
Starter + JDBC
No
No
No
All Spokes
All features and protocols
Yes
Yes
No
All Spokes
All features and protocols
Yes
Yes
Yes
Starter+ Professional
Starter + Professional
Yes
No
No
All Spokes
All features and protocols
Yes
Yes
Yes
All Spokes
All features and protocols
Yes
Yes
Yes
All Spokes
All features and protocols
Yes
Yes
Yes
Integration Hub Starter Spokes
Cisco Webex Teams
Continuous Integration and Continuous Delivery (CICD)
Google Chat
GoTo
Looker
Microsoft Teams
Microsoft Teams Communications
Microsoft Teams Graph
Miro
PagerDuty
Plivo
Rally
Roadmunk
ServiceNow Remote Instance (formerly eBonding)
Slack
Slack WebHooks
SmartRecruiters
AI Search
Cisco Webex Meetings
Google Hangouts
© 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated
Twilio
Utility Actions
Vonage
Workfront
Workplace from Facebook
Zoom
Integration Hub Professional Spokes Agent Client Collector
Aha!
Amazon Alexa
Amazon Elastic Container Service
Ansible*
BMC Remedy
Box
Calendly
Confluence Cloud
Docker*
Dropbox Business
F5 BIG-IP*
GitHub*
GitLab*
Gmail
Google Calendar
Google Cloud DNS
Google Directory
Google Docs
Google Drive
Google Sheets
Google Tasks
GovNotify
Gremlin*
Infoblox*
Jenkins V2*
Jenkins*
Jira*
Kubernetes*
Microsoft 365 Excel
Microsoft Active Directory v2
Microsoft Azure Application Insights
Microsoft Azure Automation
Microsoft Azure DevOps Boards*
Microsoft Azure Active Directory Microsoft Azure Resource Management
Lucidchart Diagramming Microsoft Azure Artifacts
Microsoft Entra ID Spoke
Microsoft Exchange Online
Microsoft Exchange Server
Microsoft Intune
Microsoft SharePoint Online
monday.com
Okta
OneLogin
Oracle Block Storage
Oracle Boot Volume
Oracle Cloud IAM
Oracle Compute Engine
Oracle Autonomous DB Oracle Object Storage Management
Oracle Virtual Cloud Network
Qualtrics
Saba
Secureworks CTP
Shodan
Smartsheet
SurveyMonkey
Trello
Twitter*
Wrike
Microsoft OneDrive
Integration Hub Enterprise Spokes Adobe Experience Platform
Adobe Sign
Amazon CloudWatch
Amazon Connect
Amazon DynamoDB
Amazon EBS
Amazon EC2
Amazon RDS
Amazon Route 53
Amazon S3
Amazon SNS
Amazon SQS
Amazon VPC
Aria Systems
Asana
Automation Anywhere
AWS Certificate Manager
AWS CloudFormation
AWS Elastic BeanStalk
AWS Elastic Load Balancing
AWS IAM
AWS Lambda
AWS OpsWorks
AWS Translate
BigFix Inventory
Blue Prism
CFPB
Cloudify
Confluent Kafka REST Proxy
Cornerstone
© 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated
Coupa
Craft Spoke
CrowdStrike
Docusign eSignature Spoke
Equifax
Ethoca
First Advantage
FRISS
Google Cloud Datastore
Google Cloud Functions
Google Cloud Load Balancer
Google Cloud Pub Sub
Google Cloud SQL
Google Cloud Storage
Google Cloud Virtual Network
Google Cloud VPC Access
Google Compute Engine
Google Identity and Access
Google Persistent Disk
Guidewire
IBM Watson Translator Service
iManage
Jack Henry jXchange
Jamf
Jira Service Management
Legal Tracker
Lenovo
Mastercard
Metrikus
Microsoft 365
Microsoft Azure Blob Storage
Microsoft Azure Cosmos DB
Microsoft Azure DevOps Pipelines
Microsoft Azure Managed Storage
Microsoft Azure Notification Hub
Microsoft Azure SQL Database
Microsoft Azure Traffic Manager
Microsoft Azure Virtual Machines
Microsoft Azure Virtual Network
Microsoft Dynamics 365 for Finance and Operations
Microsoft Dynamics CRM
Microsoft Endpoint Configuration Manager
Microsoft SCCM Spoke
Microsoft SCCM Usage Metering
Microsoft Security Response Center
Navex EthicsPoint
Oracle EBS spoke
Oracle Financial Cloud
Oracle HCM Cloud
Oracle Peoplesoft Financial
Pluralsight
PRO Unlimited/Magnit
Redox Electronic Health Record Spoke
Salesforce
Salesforce Marketing Cloud
SAP Ariba
SAP Commerce Cloud
SAP Concur
SAP ECC IDoc
SAP ECC RFC
SAP Fieldglass
SAP S4 HANA Cloud Spoke
SAP S4 HANA IDOC
SAP S4 Hana OData
SAP S4 HANA RFC
Socure
SuccessFactors
SumTotal
Tableau
UCF
Udemy
UiPath
UKG
Workday Financials
Workday HR
Workday Learning
YouTube
Zendesk
Protocols and Features Integration Hub Starter Payload Builder Step Retry Policy
Remote Tables SOAP Step
REST Step
JSON Builder Step SFTP Step ZIP Step
JSON Parser Step SSH Step
Integration Hub Professional JDBC Step PowerShell Step XML Parser Step
© 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated
Integration Hub Enterprise Data Stream Action Step REST API trigger
Dynamic inputs
Dynamic outputs
Flow Templates for Access Management
Flow Templates for Cloud Services
Flow Templates for CRM
Flow Templates for DevOps
Flow Templates for Documents Management
Flow Templates for HR Management
Flow Templates for Integration Hub Enterprise
Flow Templates for Notifications
Flow Templates for Service Desk
Access Management Automation
Client Software Distribution 2.0
Client Software Distribution
Cloud Deployment Automation
Password Reset Integration with AD
Password Reset Integration with Azure AD
Password Reset integration with Google Directory
Password Reset integration with Okta
Remote Process Sync
ServiceNow Kafka Consumer
Virtual Agent for Citrix ITSM Connector
Flow Templates
Integration Solutions
© 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated
Definitions
• • • •
A Spoke is a predefined action, flow, and/or integration for connecting or automating third party systems or processes within Workflow Studio. A Protocol is the communication format of mechanism used when interacting with a third-party system. Using Spokes will consume Integration Hub transactions. Integration Hub transaction: An Integration Hub Transaction is defined as any outbound call originating from Integration Hub, Flow Designer, Remote Tables, or Orchestration. This includes any operation, action, or orchestration from these components that results in an outbound call, as well as any external document indexed via AI Search Integration Hub Spoke, External Content REST API, or External Content Connectors.
Integration Hub Spokes included in ServiceNow product subscriptions
• • •
A list of Spoke entitlements included in ServiceNow Product Subscriptions can be found in this KB Article. Using Spokes included in a ServiceNow Product will consume Integration Hub Transactions, unless explicitly excluded. Verify this KB Article for details. Integration Hub Transactions are not included in ServiceNow product Subscriptions and can only be acquired via Integration Hub or Workflow Data Fabric Subscriptions.
© 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated