Itom Iot Subscription Unit Overview

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SERVICENOW Subscription Unit Overview

_ Effective February 1, 2024

IT Operations Management (ITOM) – IoT ServiceNow Subscription Unit Overview

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SERVICENOW Subscription Unit Overview

_ Effective February 1, 2024

Table of Contents 1.

IT Operations Management (ITOM) ...................................................................................................... 3 1.1.

Managed IT Resource Types ........................................................................................................ 3

1.2.

Subscription Unit Defined Ratios ................................................................................................. 4

2 © 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.

_ Effective February 1, 2024

SERVICENOW Subscription Unit Overview

  1. IT Operations Management (ITOM) – IoT 1.1. Managed IT Resource Types “Server” is any physical or virtual server that is represented as a configuration item (“CI”) in a CMDB table listed below and managed by an IT Operations Management (“ITOM”) application. “PaaS Resource” is any cloud-based platform service represented as a CI in a CMDB table listed below and managed by an ITOM application. “Container” is any operating system-level virtualization represented as a CI in a CMDB table listed below and managed by an ITOM application. “End User Computing Device” is any physical or virtual computing device that is not defined as another Managed IT Resource Type and has an ITOM Component installed. “Unresolved Monitored Object” is any IT Resource for which the ITOM Health Application receives an event or performance metric which is not represented as a CI in a CMDB table. Unresolved Monitored Objects are recorded in the “em_unique_nodes” table with the “type” field equal to “unknown”. “IoT” is any physical or virtual device represented as a CI in a CMDB table listed below and managed by an ITOM application. “Networking Device” is any networking equipment that is represented as a CI in a CMDB table listed below and managed by an application. “Networking Devices Advanced” is any networking equipment that is represented as a CI in a CMDB table listed below and managed by an ITOM application. “FaaS” is any serverless compute function-as-a-service instance represented as a CI in a CMDB table listed below and managed by an ITOM application. Servers

PaaS Resources

Containers

End User Computing Devices

cmdb_ci_se rver

cmdb_ci_cloud _appserver

cmdb_ci_oslv _container

Cmdb_ci_co mputer

cmdb_ci_v m_instance

cmdb_ci_clou d_database

Any CMDB classes derived from the above listed classes

Any CMDB classes derived from the above listed classes and not defined as another Managed IT Resource Type

IoT

cmdb_ci_iot

cmdb_ci_co nverged_inf ra

Networking Devices

Networking Devices Advanced

FaaS Resource

cmdb_ci_ne tgear

cmdb_ci_equip ment_holder

cmdb_ci_clo ud_function

cmdb_ci_ni_eq uipment_holder

3 © 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.

_ Effective February 1, 2024

SERVICENOW Subscription Unit Overview cmdb_ci_u cs_rack_un it

cmdb_ci_dyna modb_table

cmdb_ci_u cs_blade

cmdb_ci_cloud _directory

cmdb_ci_m ainframe_h ardware Any CMDB classes derived from the above listed classes

cmdb_ci_clou d_gateway

Any CMDB classes derived from the above listed classes

cmdb_ci_ni_int erface

cmdb_ci_site

cmdb_ci_ni_site

cmdb_ci_ni_ph ysical_link

cmdb_ci_cloud _messaging_s ervice

cmdb_ci_ni_logi cal_path

cmdb_ci_cloud _webserver Any CMDB classes derived from the above listed classes

Any CMDB classes derived from the above listed classes

Subscription Unit Defined Ratios Each Managed IT Resource Type defined in Section 1.1 will be counted towards a Subscription Unit based on a predefined ratio of Subscription Unit to Managed IT Resource per the table below: Managed IT Resource Type

Subscription Unit: Managed IT Resource Ratio

Server

1:1

PaaS Resource

1:3

Container

1 : 10

Unresolved Monitored Object

1:4

End User Computing Devices

1:4

IoT Devices

1 : 40

Networking Device

1 : 25

Networking Devices Advanced

1 : 25

FaaS Resource

1 : 20

4 © 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.