Hardware Asset Management Servicenow Subscription Unit Overview

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SERVICENOW Subscription Unit Overview

_ Effective May 9, 2024

Hardware Asset Management – ServiceNow Subscription Unit Overview

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SERVICENOW Subscription Unit Overview

_ Effective May 9, 2024

Table of Contents 1.

Hardware Asset Management .......................................................................................................... 3 1.1.

Managed IT Resource Types ........................................................................................................ 3

1.2.

Subscription Unit Defined Ratios................................................................................................... 4

2 © 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.

SERVICENOW Subscription Unit Overview

_ Effective May 9, 2024

1. Hardware Asset Management 1.1. Managed IT Resource Types “Server” is any physical asset represented in the “alm_asset” table and meets all the below criteria: • “State” is not “Retired” or “Missing” • “Model category” contains “Server”, or “Parent model category” contains “Server” • “Class” is “Asset” or “Hardware” “End User Computing Device” is any physical asset represented in the “alm_asset” table and meets all the below criteria: • “State” is not “Retired” or “Missing” • “Model category” is “Computer”, or “Parent model category” is “Computer” • “Class” is “Asset” or “Hardware” “Networking Device” is any physical asset represented in the “alm_asset” table and meets all the below criteria: • “State” is not “Retired” or “Missing” • “Model category” is “Network Gear”, “IP Router”, or “IP Switch”, or “Parent model category” is “Network Gear” • “Class” is “Asset” or “Hardware” “Mobile Device” is any physical asset represented in the “alm_asset” table and meets all the below criteria: • “State” is not “Retired” or “Missing” • “Model category” is “Mobile Device”, or “Parent model category” is “Mobile Device” • “Class” is “Asset” or “Hardware” “Monitor” is any physical asset represented in the “alm_asset” table and meets all the below criteria: • “State” is not “Retired” or “Missing” • “Model category” is “Monitor”, or “Parent model category” is “Monitor” • “Class” is “Asset” or “Hardware”

3 © 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.

_ Effective May 9, 2024

SERVICENOW Subscription Unit Overview

“Unclassified Hardware” is any physical asset represented in the “alm_asset” table and meets all the below criteria: • “State” is not “Retired” or “Missing” • “Model category” is “Hardware”, or “Parent model category” is “Hardware” • “Class” is “Asset” or “Hardware” “Printer” is any physical asset represented in the “alm_asset” table and meets all the below criteria: • “State” is not “Retired” or “Missing” • “Model category” is “Printer”, or “Parent model category” is “Printer” • “Class” is “Asset” or “Hardware” “Storage” is any physical asset represented in the “alm_asset” table and meets all the below criteria: • “State” is not “Retired” or “Missing” • “Model category” is “Storage Device”, or “Parent model category” is “Storage Device” • “Class” is “Asset” or “Hardware” Common End User Computing Devices include desktops, laptops, thin-clients, tablets, etc. Common Mobile Devices include smartphones, cellular hotspot/WIFI hubs, mobile OS-based tablets, technology wearables, etc. Common Printer devices include label printers, desktop printers, multifunction printers, thermal printers, personal printers, etc. Use of any custom configuration item classes and/or model categories that closely resemble, extend, or duplicate out of the box licensable classes, including sub-categorization of objects or models, will be counted as the respective model category parent, even when parent model category mapping is not populated.

1.2. Subscription Unit Defined Ratios Each Managed IT Resource Type defined in Section 1.1 will be counted towards a Subscription Unit based on a predefined ratio of Subscription Unit to Managed IT Resource per the table below: Managed IT Resource Type

Subscription Unit : Managed IT Resource Ratio

Server

1:1

End User Computing Device

1:4

Networking Device

1:5

Mobile Device

1 : 10

Monitor

1 : 15

Unclassified Hardware

1:1 4

© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.

_ Effective May 9, 2024

SERVICENOW Subscription Unit Overview

Printer

1 : 10

Storage

1:3

5 © 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.