Hardware Asset Management For Zero Touch Mobility Subscription Overview

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S ERVICEN OW Subscription Unit Overview

_ Effective February 2, 2024

Hardware Asset Management for Zero Touch Mobility – ServiceNow Subscription Unit Overview

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S ERVICEN OW Subscription Unit Overview

_ Effective February 2, 2024

Table of Contents 1.

Hardware Asset Management for Zero Touch Mobility ...............................................................3 1.1.

Managed IT Resource Types .......................................................................................................3

1.2.

Subscription Unit Defined Ratios ..................................................................................................3

2 © 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.

S ERVICEN OW Subscription Unit Overview

_ Effective February 2, 2024

1. Hardware Asset Management for Zero Touch Mobility 1.1. Managed IT Resource Types “Mobile Device” is any physical asset represented in the “alm_asset” table and meets all the below criteria: • • •

“State” is not in “Retired” or “Missing” “Model category” is “Mobile Device” “Class” is “Asset” or “Hardware”

1.2. Subscription Unit Defined Ratios Each Managed IT Resource Type defined in Section 1.1 will be counted towards a Subscription Unit based on a predefined ratio of Subscription Unit to Managed IT Resource per the table below: Managed IT Resource Type Mobile Device

Subscription Unit : Managed IT Resource Ratio 1:10

3 © 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.