Effective October 17, 2025
ServiceNow Custom Table Guide
©2025 ServiceNow, Inc. All rights reserved. ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective holder
Effective October 17, 2025
Custom Table Guide 1.
Definitions 1.1
“Custom Table” means any non-ServiceNow provided table created or installed by or on behalf of Customer on the ServiceNow platform and used for any purpose, including the creation of a custom application, unless such table is specifically exempt.
1.2
“Custom Table Fields” means any non-ServiceNow provided field created by on behalf of Customer within a Custom Table.
1.3
“App Engine Starter” refers to the Now Platform capabilities (Studio, Mobile Studio, Guided App Creator, Delegated Development) along with a limited number of Custom Tables included as an explicit entitlement with the purchase of a subscription product.
1.4
“Direct Task Inherited Table” refers to any Custom Table extending from “Task” table whose entire extension hierarchy is composed solely of Custom Tables.
1.5
“Exempt Tables” means a Customer created table that is not counted as a Custom Table. Exempted tables are listed in Section 2 below.
1.6
“Grandfathered Custom Tables” means a “Custom Table” that can be used for any permissible purpose on a production instance according to the prevailing contract in effect. These tables are allocated as a onetime event, during the migration from a legacy product that includes “App Engine Starter” custom tables. Direct Task Inherited Tables are not eligible to be allocated as Grandfathered Custom Tables.
©2025 ServiceNow, Inc. All rights reserved. ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective holder
Effective October 17, 2025
Exempt Tables 2.1 Table Extensions Customer is entitled to extend each of the below ServiceNow provided tables up to one thousand times. Extending any of the below ServiceNow tables more than one thousand times requires a subscription to either an App Engine product or any ServiceNow product that includes the App Engine Starter entitlement. cmdb_ci
sc_service_fulfillment_step
sys_report_import_table_parent
cmn_location
scheduled_data_import
sysauto
cmn_schedule_condition
sf_state_flow
syslog
dl_matcher
sys_auth_profile
kb_knowledge
sys_dictionary
ml_cluster_detail
sys_hub_action_type_base
sc_cat_item_delivery_task
sys_import_set_row
©2025 ServiceNow, Inc. All rights reserved. ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective holder
Effective October 17, 2025
2.2 Table Type The following types of tables are exempted. 2.2.1. Many to Many Tables: Many to many tables that are registered in the
m2m_table field in the sys_m2m table. These tables are restricted to three (3) custom fields in addition to the standard fields created by the system. 2.2.2.
Remote Tables: Tables marked as a remote table in the dictionary.
2.2.3. Archive Tables: Tables archived tables; tables created by the ServiceNow data
archiving process (starting with ar_). 2.2.4. Rotated Table Shards: Table shards created as by the ServiceNow table rotation
process. Shards of rotated tables as listed in sys_table_rotation_schedule. 2.2.5. Document Tables: Tables dynamically created by ServiceNow applications
that are marked as a document table in the dictionary.
App Engine Starter and Exempt Table Field Limitations Each App Engine Starter and Exempt Table is limited in the number of Custom Table Fields that may be created by the Customer. The number of Custom Table Fields entitled on each Custom Table is determined by the App Engine Package or Table Type as indicated below. Table Type
Maximum Custom Table Fields
AppEngine Starter Tables
50
Exempt Tables
50
ServiceNow Store Downloads Free Partner Built Store Downloads: Free Store features and applications built by ServiceNow partners require the Customer to have entitlement for the number of included Custom Tables through an App Engine subscription product. Free Store Applications of type “Integration” are exempted from the Custom Table count and do not require Custom Table entitlement unless the out of the box integration is expanded with the creation of additional Custom Tables. Paid Partner Built Store Downloads: The included Out of the Box Paid Store features and applications build by ServiceNow partners include embedded entitlements for the Custom Tables included. Paid partner-built apps, transacted on the ServiceNow Store
©2025 ServiceNow, Inc. All rights reserved. ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective holder
Effective October 17, 2025
with a contract value greater than zero dollars ($0), do not consume Custom Tables and require no additional Custom Table entitlement, unless the out of the box application is expanded with the creation of additional Custom Tables. ServiceNow Built Store Downloads: The included Out of the Box Store features and applications built by ServiceNow do not require Custom Table entitlement unless the out of the box application is expanded with the creation of additional Custom Tables. 5.
Custom Table Assignments The creation or installation of a custom table in a production instance requires that the customer explicitly assign a custom table to a Now Platform App Engine product or an express Custom Table entitlement that is granted with the purchase of another product to verify subscription usage.
App Engine Starter Custom Table Usage Rights Customer is only granted the right to create or install up to the denoted number of Custom Tables per product description of each Subscription Service that the Customer is entitled to under contract. Custom Tables included with a Subscription Service are restricted to the configuration and extension of the included applications that are entitled as part of each Subscription Service. Direct Task Inherited Tables exceed the App Engine Starter usage definition and cannot be considered an App Engine Starter Custom Table. An App Engine product subscription is required for any Custom Table usage that exceeds these use rights.
Grandfathered Custom Table Eligibility The eligibility criteria for Grandfathered Custom Tables are as follows: • •
•
Only custom tables created before the migration contract date and are used to extend out-of-the-box workflows are eligible. Custom Table grandfathering eligibility is assessed based on the order of table creation, determined by the sys_created_on timestamp. Tables will be considered for eligibility starting from the earliest creation date until the total grandfather entitlement limit is reached. Direct Task Inherited Tables may not be grandfathered.
An account’s entitlement to the number of grandfathered tables, the eligibility cutoff date, and any Grandfathered Custom Table mapping entries in Subscription Management are fixed and immutable for the account’s entire duration. In the event of changes to account ownership or structure, the original grandfather terms and entitlement details are retained and transferred to the new owner without alteration.
©2025 ServiceNow, Inc. All rights reserved. ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective holder