Admin & Config
- Admin Center
- Web UI & Mobile Builder
- ServiceNow IDE
- Workflow Studio
- Advanced Work Assignment
- Automated Test Framework
- Seamless upgrades
- Domain Separation
Intelligence & GenAI
- Performance / Platform Analytics
- Predictive Intelligence
- Process Mining
- Now Assist for Search
- Now Assist for Virtual Agent
- Now Assist Panel
- Generative AI Controller
- Now Assist Skill Kit
- AI Agents
App Engine
- App Engine Studio
- App Template
- Unlimited Custom Apps and Tables
- App Engine Mgmt Center
- Now Assist for Creator
Automation Engine
- Integration Hub
- RPA Hub
- Unattended Robots
- Attended Robots
- Document Intelligence
- Automation Center
- Stream Connect for Apache Kafka
Business Continuity Mgmt
- Business Continuity Mgmt
- Business Impact Analysis (BIA)
- Crisis Mgmt
Core Services
- Service Catalog
- Knowledge Management
- Service Level Mgmt
- CMDB
- Common Service Data Model
- AI Search
- Visual Task Board
- Survey and Assessments
Customer Service Mgmt
- Customer Case Mgmt
- IT Service Mgmt
- Targeted Communications
- Communities
- Knowledge Mgmt
- Playbook for CSM
- Workforce Optimization
- Now Assist for CSM
Enterprise Architecture
- Business Application Inventory
- Application Rationalization
- Technology Portfolio Mgmt
Enterprise Asset Mgmt
- Enterprise Asset Mgmt
- Enterprise Asset Lifecycle Mgmt
- Enterprise Asset Inventory Mgmt
- Indoor Mapping for Asset
App Engine for ERP
- ERP Customization Mining
- ERP Canvas
ESG Mgmt
- ESG Mgmt
- ESG Metric Definition
- ESG Workspace
Finance and Supply Chain Operations
- Procurement Case Mgmt
- Procurement Workspace
- ShoppingHub
- Purchase & Receipt Automation
- Accounts Payable Invoice Processing
- Supplier Mgmt Workspace
- Supplier Onboarding
- Supplier Intelligence
- Exception Workspace
Field Service Mgmt
- Work Order Mgmt
- Dynamic Scheduling and Dispatch
- Planned Work Mgmt
- Territory Mgmt
- Field Service Contractor Mgmt
- Dispatcher Workspace
- Site Mapping
- Linear Asset Support
- Now Assist for FSM
Financial Services Ops
- Financial Service Data Model
- Payment Operations
- Card Operations
- Document Processing
- Loan Operations
- Deposit Operations
Healthcare & Life Sciences
- Healthcare Data Model
- Patient Support Services
- Pre-visit Mgmt
- EMR Help
- Clinical Device Mgmt
HR Service Delivery
- HR Case Mgmt
- Campaign Automation
- Enterprise Onboarding and Transitions
- Employee Journey Mgmt
- Employee Document Mgmt
- Listening Posts
- Now Assist for HRSD
Integration Services
- Web Services
- Import & Export
- Inbound Email
- Embedded Integrations
- IntegrationHub
- Instance Data Replication
Integrated Risk Mgmt
- Policy & Compliance Mgmt
- Risk Mgmt
- Audit Mgmt
IT Asset Mgmt
- Software Asset Mgmt
- Content Library & Service
- SaaS License Mgmt
- Software Spend Mgmt
- License cloud cost simulator
- SAM Success Tracking
- Hardware Asset Mgmt
- Hardware Asset Lifecycle Mgmt
- Hardware Asset Reservation
- Indoor Mapping for Asset
IT Operations Mgmt
- Discovery
- Service Mapping
- Service Graph Connectors
- Firewall Audit
- Certificate Mgmt
- Tag Governance
- Agent Client Connector
- Event Mgmt
- Metric Intelligence
- Predictive AIOps
- Health Log Analytics
- Site Reliablility Mgmt
- Intellegent CMDB Search
- Cloud Migration Assessment
- Cloud Service Catalog
- Cloud Account Mgmt
- Now Assist for ITOM
IT Service Mgmt
- Incident Mgmt
- Problem Mgmt
- Change Mgmt
- Release Mgmt
- Request Mgmt
- Asset and Cost Mgmt
- Continual Improvement
- Digital Portfolio Mgmt
- DevOps Change Velocity
- ITSM Success Dashboard
- Digital End-User Experience
- Now Assist for ITSM
Legal Service Delivery
- Legal Request Mgmt
- Legal Matter Mgmt
- Legal Counsel Center
Manufacturing
- OT Manager
- Manufacturing Processing Manager
Operational Technology
- OT Visibility
- OT Vulnerability Response
- OT Service Mgmt
- OT Asset Mgmt
Privacy Mgmt
- Privacy Case Mgmt
- Privacy Impact Assessment
- Breach Assessment Workflow
Public Sector
- Public Sector Core
- Constituent Experience
- Government agent experience
Retail Service Mgmt
- Retail Core
Health & Safety
- Contact Tracing
- Employee Health Screening
- Employee Travel Safety Mgmt
- Health and Safety Dashboard
- Workplace Safety Mgmt
- Health and Safety Testing
Security Operations
- Security Incident Response
- Vulnerability Response
- VR Patch Orchestration
- Data Loss Prevention Incident Response
- Security Posture Control
Security & Compliance
- ACLs & Roles
- LDAP Integration
- ServiceNow Security Center
- Multi-Factor Authentication
- Antivirus Scanning
- Deny Unless ACLs
- Subscription Mgmt
- Database Encryption
- Cloud Encryption
- Column Encryption
- Full Disk Encryption
- CLE Enterprise Key Mgmt Framework (KMF)
- Vault
- FEDRAMP / GCC
Sales and Order Mgmt
- Opportunity Mgmt
- Quote Mgmt
- Order Fulfillment
Strategic Portfolio Mgmt (SPM)
- Demand Mgmt
- Project & Portfolio Mgmt
- Resource Mgmt
- Investment Funding
- Roadmap Planning
- Agile Dev & Test
- Scenario Planning
- Timecards
- Now Assist for SPM
Talent Development
- Learning
- Manager Hub
- Career Conversation
- Mentoring
- Opportunity Marketplace
- Skills Intelligence Workspace
Telecom, Media & Technology
- Telco & Tech Provider Service Mgmt
- Service Bridge
- Assurance Workflow
Third-Party Risk Mgmt
- Vendor Risk Mgmt
- Third-Party Risk Mgmt
Workspace Service Delivery
- Workplace Case Mgmt
- Workplace Reservation
- Workplace Space Mgmt
- Workplace Visitor Mgmt
- Indoor Mapping